Refund Policy

Last updated: [12-07-25]

We certainly hope you enjoy our cookies. But if something goes wrong, we'll make it right. Read below to learn how we handle refunds.

No regrets when eating

Our cookies are fresh and perishable.
By law, you are not allowed to return or exchange these types of products.
So: if you placed an order and everything went well, we can't accept returns or refunds – even if you'd prefer a different flavor.

But... something is wrong

Is your order:

• Incorrectly delivered?

• Not fresh or different than promised?

Then we will solve it of course!

📩 Email us within 48 hours of receipt at studiozoetbijsandra@outlook.com,

of:

• Your order number

• A photo of the problem

• A brief explanation

We will work together to find a solution: a replacement shipment, a credit note, or – if absolutely necessary – your money back.

Responsibility

Once your package has been handed over to PostNL, the courier is responsible for its delivery. Studio Zoet bij Sandra is not liable for delays, damage, or missing packages caused by PostNL.

How does refund work?

If we agree on a refund:

• If this happens within 5 working days

• Using the same payment method you used for payment

Are you in doubt?

Just send us a message. We're happy to help – and honestly.

Love,
The cookie team from Studio Zoet bij Sandra🍪💛